Einstein Bros. Bagels

Reviews about Einstein Bros. Bagels

• 3 / 5

  By Vannah Rucker
  Quick, efficient, and decent. Einsteins is not my first pick for a breakfast sandwich, but it was decent nonetheless. I ordered an egg white sandwich on a bagel, the sauce was clumpy, the cheese was sparse, and the sheer fact that I was in Texas and requested no meat was mind boggling to them. Not my favorite for bfast sandwiches, but I do love their bagels.
  May 23, 2017
• 2 / 5

  By Patrick Larkin
  overly complex and inconsistent ordering process. menu far too complicated matrix of multiple bagley prices multiplied by several topping pricing options. then there's 3 different classes of sandwiches in multiple sizes and an overwhelming beverage list. food temperature lukewarm
  May 17, 2017
• 1 / 5

  By J B
  Kids (and infant) piled in car, me in PJs, and trying to get box of bagels in a hurry - item right off drive through menu. ONLY person in line. Wouldn't take order - said I had to come inside. Then, person at register looked at me like I was crazy for being upset. Seriously!? I get it if there is a line outside and it's morning rush. But at 10:30 and no one in line... frustrating. If I hadn't already promised the family, I would have gone to Dunkin' Donuts instead. I'll know for the future to keep it simple with Dunkin' Donuts!
  March 03, 2017
• 2 / 5

  By James Taylor
  This was my first time at any location. While the bagels themselves were delicious, the service was at best sub-par. I went through the drive thru. I was told to wait a minute which I thought was fine. There was a note on the menu that said no bulk orders. I proceeded to order a baker's dozen box, but was told that was a bulk order. First off, the characterization of a bulk order is wrong. I would say that 50 is a bulk order, 13 is not. Secondly, anything on the menu in the drive thru should be available for order, if not then they need to have a different menu for the drive thru only. After being disappointed, I went inside and saw there was no line and that made me happy. But upon getting to the counter I saw that during their busiest time (the morning) they were having a meeting and that I would have to wait to place my order. Now, me waiting outside in the drive thru made more sense. The manager should've known better than that. If he needed to talk to all his employees he should've grabbed half of them, had the talk and then grabbed the other half and had the same talk. Instead he decided that the customers would have to wait on him and not the other way around.
  
  I work in a customer centric industry and this is completely unacceptable. I had a coupon for a free bakers dozen and this was the reason that I tried your company. However, after this experience I'm pretty sure that I won't be returning.
  January 18, 2017